Q Will there be a shipping charge?
  • A We offer free worldwide shipping. 

Q If I purchase a pre-order item and an in-stock item together, will they be shipped together?
  • A Pre-order items and stock items will be delivered separately. We apologize for the inconvenience, but please make separate purchases.

Q How long does it take from ordering to shipping?
  • A We usually ship within 5 business days after you place your order. For reserved products, please check the display for each product. *The above does not apply in the event that transportation is disrupted due to weather or other factors.

    *During certain events, transportation services are expected to be congested. Also, please understand that there may be temporary cases due to an increase in the amount of luggage.

Q I would like to know about the delivery status.
  • A You can check the delivery status from the tracking URL provided in the shipping notification email sent after shipment.

About payment

Q What types of payment methods are available?
  • A You can use credit cards, Apple Pay, Google Pay, and PayPal for payment.
    ・You can use the following credit cards.
     VISA, MasterCard, American Express, JCB

Q Is it possible to issue a receipt?
  • A The invoice that will be included when the product is shipped will be used as a receipt.

About returns and exchanges

Q What should I do if I receive a defective item or a different item than what I ordered?
  • A Although we take all possible measures to ensure the delivery of the product, in the unlikely event that the product arrives soiled or damaged, or if it is different from what you ordered, we will contact you immediately upon arrival. Please use this form to contact us within 7 days. We will promptly exchange the product. If we cannot arrange a replacement, we will refund the price. Please note that even in this case, the following products cannot be exchanged.

    ・Items that have passed 7 days since arrival
    ・Items that have been used, renovated, or cleaned
    ・Items that have been soiled or scratched by the customer
    ・Your Products whose condition at the time of return is significantly different from that at the time of delivery (including boxes and accessories)
    ・Other products not eligible for return

Q If the color, size, size, shape, or texture of the delivered product is different from what I imagined, can I return or exchange it?
  • AWe accept returns and exchanges for items within 7 days of delivery. Please contact us using this form.
    Please note that the customer is responsible for the shipping fee. We do not accept returns or exchanges for pre-order items, so please be aware of this before making a purchase. Please note that we cannot accept returns for the following items, even if they have been delivered within 7 days.

Questions that do not fall under the above

Q What should I do if I have a question that is not answered on the FAQ page?
  • A Please feel free to contact us using the inquiry form below with any comments, requests, or questions about our products.
    Click here for the contact form
    *Inquiries on holidays will be handled sequentially after the next business day. I will have it.